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Terms of Service

Last Updated: November 15, 2025

1. Agreement to Terms

By accessing or using any services provided by polymakelabs ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

polymakelabs is an AI product studio that builds and ships AI-powered SaaS applications. These Terms apply to all products, services, and applications we develop and offer.

2. Description of Services

polymakelabs provides AI-powered software-as-a-service (SaaS) applications designed to solve real problems for businesses and consumers. Our services may include:

  • AI-powered web applications and tools
  • API access to our AI services
  • Subscription-based software products
  • Technical support and documentation

3. User Accounts and Registration

To access certain features of our services, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access or security breach

4. Acceptable Use Policy

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Transmit malicious code, viruses, or harmful software
  • Attempt to gain unauthorized access to our systems or networks
  • Use our services to harass, abuse, or harm others
  • Reverse engineer, decompile, or disassemble our software
  • Use our services for any illegal or unauthorized purpose
  • Scrape, mine, or extract data without explicit permission

5. Payment Terms

For paid services, you agree to:

  • Pay all fees associated with your selected subscription plan
  • Provide valid payment information
  • Authorize automatic recurring billing for subscription services
  • Pay applicable taxes as required by law

All fees are in U.S. dollars unless otherwise specified. We reserve the right to change our pricing with 30 days' notice to active subscribers.

6. Refund Policy

6.1 Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with our service within the first 14 days of your initial subscription, you may request a full refund.

6.2 Eligibility for Refunds

Refunds are available under the following conditions:

  • Request made within 14 days of initial purchase
  • Applies to first-time subscriptions only
  • Service must not have been abused or violated our Terms
  • Account must be in good standing

6.3 Non-Refundable Items

The following are not eligible for refunds:

  • Subscription renewals beyond the initial 14-day period
  • Add-on services or one-time purchases
  • Services already consumed or fully utilized
  • Accounts terminated for Terms violations

6.4 Refund Process

To request a refund, contact us at hello@polymakelabs.com with your account details and reason for refund. Approved refunds will be processed within 5-10 business days to your original payment method.

6.5 Cancellation

You may cancel your subscription at any time. Upon cancellation, you will retain access to the service until the end of your current billing period. No partial refunds are provided for unused time in a billing cycle.

7. Intellectual Property Rights

All content, features, and functionality of our services, including but not limited to software, text, graphics, logos, and AI models, are owned by polymakelabs and protected by intellectual property laws.

You retain ownership of any content you create using our services. By using our services, you grant us a limited license to process and store your content solely for the purpose of providing our services.

8. Data Usage and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

9. Service Availability and Warranties

We strive to provide reliable and uninterrupted service, but we do not guarantee that our services will be:

  • Available at all times without interruption
  • Free from errors, bugs, or security vulnerabilities
  • Compatible with all devices or browsers
  • Meeting your specific requirements or expectations

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied.

10. Limitation of Liability

To the maximum extent permitted by law, polymakelabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, data, or business opportunities
  • Service interruptions or unavailability
  • Errors or inaccuracies in content or AI-generated outputs
  • Unauthorized access to your account or data

Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim.

11. Termination

We reserve the right to suspend or terminate your account and access to our services at our sole discretion, without notice, for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Non-payment of fees
  • Extended inactivity

Upon termination, your right to use our services will immediately cease, and we may delete your account and data.

12. Changes to Terms

We may modify these Terms at any time. When we do, we will post the updated Terms on this page and update the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Any disputes arising from these Terms or our services shall be resolved through binding arbitration, except where prohibited by law.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: hello@polymakelabs.com
Website: https://polymakelabs.com

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and polymakelabs regarding our services and supersede all prior agreements and understandings.

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